Product Support Specialist

Job Summary 

The Product Support Specialist will work alongside our Segment Teams to provide a wide range of services to our customers (both internal and external) by assisting them with product questions, selection, maintenance, quotation, installation, training, availability, and ordering of Roxtec products and components. Accounts targeted include power, data centers, advanced facilities, rail infrastructure, heavy vehicles, process industries (mining, green hydrogen), and telecom.

Essential Job Functions

• Provide technical support for engineered products and their applications.

• Demonstrate a broad scope of product knowledge to ensure an appropriate technical solution is applied accurately.
• Make Product recommendations based on customer application requirements.
• Review and confirm customer provided specifications to ensure the best product fit for the application.
• Consult with new customers in business development industries to establish industry requirements and determine the best product fit
• Work with design and engineering to create custom solutions to resolve complex technical issues that fall outside the scope of standard products.
• Work in conjunction with sales to ensure the best possible service: right product, on time, on budget, installed correctly.
• Develop and maintain strong customer relationships across the sales pyramid and at every point of the sales process.
• Manage CRM and ERP systems to execute inquiries for RFQ’s, product sourcing, services, and solutions, price discrepancies, order tracking, and delivery schedules.
• Proactively communicate customer needs across departments to ensure positive customer relations are maintained.
• Attend training, sales meetings, site visits, and trade shows as necessary.
• Other duties as assigned

Requirements

• Strong written and verbal communication skills
• Willing to travel domestically up to 15%
• Negotiation and conflict management skills, together with demonstrated experience in troubleshooting and problem-solving.
• Intermediate level of computer skills inthe  Microsoft suite of products, including, Word, Excel, PowerPoint, and Outlook
• Ability to work independently with strong organizational skills and attention to detail.

Education and Experience

• Bachelor’s degree in business or related field, or comparable work experience
• 3 years of experience in B2B sales; technical and/or project sales preferred.

Physical Requirements

• Required to wear PPE as needed.
• This has been identified as a safety-sensitive position.

Benefits

In addition to our competitive compensation package, Roxtec is proud to offer a comprehensive suite of benefits designed to support the well-being and professional growth of our employees:

• 401(k) Plan with Company Contribution: Enjoy the advantage of immediate vesting.
• Comprehensive Health Coverage: Inclusive of Medical, Dental, and Vision Insurance.
• Income Protection: Benefit from Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
• Life Insurance: Company-paid coverage to provide added peace of mind.
• Paid Time Off: Includes holidays, vacation, personal days, and wellness hours, tailored to your position.
• Career Development Opportunities: We support your professional growth and advancement.
• Education and Tuition Reimbursement: Programs available to further your education.
• Flexible or Hybrid Schedules: Options available based on your position.
• Climate-Controlled Workspaces: Our warehouse, fabrication, and shop areas are climate-controlled to ensure a comfortable and safe environment year-round.
• Exciting Bonus Opportunities: This position is eligible for a bonus, calculated based on individual and company performance.

We are committed to fostering a supportive and dynamic work environment that promotes both personal and professional success. Join us at Roxtec and be part of a team that values your contributions and invests in your future!

Apply here